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Frequently Asked Questions
1. Are GripMags accessories compatible with all phones?
GripMags accessories are only compatible with iPhone 12 models and newer. However, if you have an older phone, you can still use our products by purchasing one of our compatible phone cases, which enable the necessary functionality for earlier devices.
2. Will the magnetic connection interfere with my phone’s performance?
No, our magnets are specially engineered to be safe for your device and will not interfere with wireless charging, GPS, or any other phone functionalities.
3. What should I do if I have an issue with my GripMags product?
If you experience any issues with your GripMags accessory, please reach out to us through the "Contact Us" page on our website. Our customer support team is happy to assist with troubleshooting, returns, or exchanges.
4. Are GripMags products safe for my phone and battery?
Yes, our products are designed to be safe for your device. They meet the highest standards and do not negatively affect battery life or phone performance.
5. How strong is the magnetic connection of your accessories?
Our accessories use strong magnets to ensure a secure connection with your device, even when you're on the move. You can trust that they will stay firmly in place during normal use.
6. Do you offer a warranty on GripMags accessories?
Yes, we provide a 1-year warranty on all GripMags accessories. If you encounter any issues, our customer support team is available to assist with repairs or replacements.